vTiger is an Open Source CRM software targeted towards small and medium scale organizations with low support and customization cost. This tool can be used to manage company wide Customer Relationship and Inventory Management activities , including other functionalities.There are many add-ons that are important enhancement as enterprise solutions such as MS Outlook, MS Office and Thunderbird integration, Customer Portal, RSS and others. The biggest advantage of vTiger is its user friendly interface and work flow.
vTiger is developed on the LAMP(Linux,Apache,MySQL ,PHP) stack which is a open source platform. But Apache,MySQL and PHP being supported by most of the operating systems makes this application a truly platform independent solution.The numerous open source and enterprise level add-ons developed by the vibrant vTiger community helps in Rapid Application deployment and reduces customization cost.
The default features of vTiger are given below
Sales Force Automation – Lead Management, Account & Contact Management, Opportunity Management, Sales Quotes
Marketing Automation - Campaign Management, Mass Mailing, E-mail Templates, Mail Merge Templates
Customer Support & Services – Trouble Tickets, Knowledge Base, Customer Self Service, Online Knowledge Base
Inventory Management - Products Catalog, Price Books, Vendor Management, Purchase Orders, Sales Orders
Productivity Add 0n - Outlook Plugin, Office Plugin, Thunderbird Extension, Customer Portal
