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Author Archives: Ayan

Consumer behavior is constantly changing. The more technological developments happen, the more ways customers get to interact with retailers. Customers are always right, they don’t just want to buy a product, they want to experience it. So, what is customer experience & how do we manage it? So, What is customer experience management? Customer Experience […]

What is Effective Communication? An Effective Communication is a communication that is successfully delivered, received & understood by two persons or more than two persons. A communication is effective when all parties listen carefully to the messages, & understands the circumstances so that proper & effective action to be taken for the  challenges that the […]