Resolvo is ecommerce customer support automation that resolves questions in self-service, takes controlled actions and hands over with the full story.
Only fourteen percent of customer service issues are fully resolved in self-service, according to a Gartner survey of nearly six thousand customers. Resolvo by aQb Solutions is an AI customer support agent for e-commerce, shown here as Lumi, the assistant for a sample store. Customers get answers as they type, from your own help center. The chat agent answers policy questions only from the articles it retrieved, with a link to the source. Order help starts only after the order number and email match. Returns and cancellations are created only after the customer says yes, with fees and refunds taken from your policy rules. When a parcel is late, it hands over to a person with a summary and the full transcript. A console shows containment, tickets avoided and the help articles to write next. Guardrails are enforced in code, not left to a prompt. The store and orders shown are samples. Resolve more. Verify first. Hand over with the full story.
Resolvo by aQb Solutions is an AI customer support agent for e-commerce that answers from your help center, verifies customers before helping with orders, and hands over to a person with the full story. Resolve more, with guardrails: it answers from your help center, tracks orders, and starts returns and cancellations only after the customer confirms, then hands over to a person with a summary and the full transcript. It appears to customers as Lumi, a name you can set per brand.
Illustrative targets, to be confirmed in a pilot on your own data.
Search as you type, and a chat agent that answers policy and how-to questions only from the passages it retrieved, with a link to the article. Retrieval combines keyword search with AI embeddings.
Order details appear only after the order number and email match in the same conversation. A wrong order number and a wrong email give the same error, and emails are masked in replies.
Tracks shipments, checks return eligibility, previews fees and refunds, and creates the return or cancellation only after the customer says yes. Fees and refunds come from policy rules, not from the model.
Late or stuck parcels, double charges, angry customers and anything outside the help center go to a person as a ticket with category, priority, sentiment, a summary, what was already tried and the transcript.
The contact form suggests answers as the customer types. If they solve it, no message is sent, and it counts as a deflected ticket.
The console tracks containment, confirmed resolution, contact-form deflection, tickets avoided, estimated savings, CSAT, top intents and knowledge gaps, with each conversation and its tool calls.
Policy and how-to questions, order tracking, return requests, cancellations and hand-over to a person. Order details appear only after the order number and email match, and a return or cancellation is created only after the customer confirms. Fees and refunds come from policy rules, not from the model.
Answer order tracking, return and cancellation questions around the clock, showing order details only after the customer is verified.
Send late parcels, double charges and unhappy customers to an agent with a summary, what was tried and the full transcript.
See which questions the help center could not answer, grouped by topic, and write the articles that prevent the next wave of tickets.
Customer verification, customer confirmation and policy-based fees and refunds run as code on every action, so the model cannot skip them. Resolvo is built to plug into the order and helpdesk systems you already use, and its console shows the tickets avoided and the help articles you are missing.
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